Thank you for choosing Nesel Store for your fashion and beauty needs. We are committed to providing high-quality products and an excellent shopping experience. This Refund Policy outlines our terms regarding refunds and returns to ensure transparency in your shopping journey.
Product Quality Assurance
At Nesel Store, we take pride in the quality of our products. Each item goes through rigorous quality checks before it’s shipped to ensure it meets our high standards. We’re dedicated to providing you with exceptional products that you’ll love.
Returns and Exchanges
We understand that there may be instances where you’re not completely satisfied with your purchase. In such cases, we offer returns or exchanges for the following situations:
- Items Damaged During Shipping: If your order arrives damaged or in unsatisfactory condition due to shipping, please contact our customer support team within 14 days of receiving your order. We will guide you through the process of returning the damaged item or arranging an exchange.
- Manufacturing Defect: If you receive a product with a manufacturing defect, please reach out to us within 14 days of receiving your order. We will work with you to arrange a return or exchange for the defective item.
Cancellations
If you wish to cancel your order, please do so within 24 hours of purchase. After this period, we cannot guarantee the cancellation of your order, as it may have already been processed and shipped.
Refunds
Nesel Store does not offer refunds on products except for the conditions mentioned above. If your return or exchange request is approved, we will provide you with one of the following:
- Store Credit: You may receive store credit equal to the purchase price of the returned item, which can be used for future purchases on our website.
- Replacement: In the case of damaged items or manufacturing defects, we will arrange for the replacement of the product. If the item is out of stock, we will offer you a similar item of equal value.
Contact Us
If you have any questions or concerns about our No Refund Policy, need assistance with a return or exchange, or have any other inquiries, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure your shopping experience with Nesel Store is enjoyable and hassle-free.
By shopping with us, you agree to and accept our No Refund Policy. Thank you for your understanding, and we appreciate your trust in Nesel Store for your fashion and beauty needs.